Returns & Exchanges
At Chase and Wonder, we want you to be delighted with your home fragrance and stationery; however, if you are not entirely satisfied, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a Return Authorization number.
Prepare Your Package
Carefully pack your items in their original gift boxes and outer shipping carton to ensure they arrive back to us in pristine condition.
Ship It Back
Affix the provided return label or use a tracked courier service to send your parcel to our studio address.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing