Frequently Asked Questions
Everything you need to know about our luxury home collections.
Where are your products manufactured?
We take great pride in our heritage; all of our luxury candles, soaps, and stationery are proudly designed and handcrafted in Great Britain using traditional techniques.
What is the estimated shipping time for domestic orders?
Standard UK delivery typically takes 3-5 working days. Express shipping options are available at checkout if you require your items sooner.
Can I return an item if I change my mind?
Yes, we offer a 14-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Are your candles made from sustainable materials?
Our candles are crafted using a bespoke blend of high-quality natural waxes and lead-free cotton wicks to ensure a clean, eco-friendly burn and superior scent throw.
Do you offer international shipping?
We do ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and order weight.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.